So this is where I stand . . .

. . . in my dispute. . .

We received your letter dated 2/16/2012 on Saturday, 3/3/2012 and we're sorry to hear that your firm is unwilling to consider the position of a former good customer who could be a returning customer.

We talked with several 'Customer Service' representatives on 12/22/2011, were told and realized what we had done wrong not canceling the remaining inactive phone and thought it was settled.  Then we got another bill which prompted another letter from us and a response from you dated 2/2/2012 that stated, in part, "Unfortunately, our Customer Relations team does not handle account cancellations."  That was a surprise!  Why didn't they tell us that on December 22nd?  

We called again on 2/6/2012 and spoke with several more ‘Customer Service’ representatives and that was when someone did take the initiative to transfer us to the Customer Care Department to formally cancel the last phone.

While we would like to have the one remaining phone cancelled at the same time we transferred the other phones, we are willing to pay the charges due on that last remaining inactive telephone up to 12/22/2011. Also, since this issue has been in dispute since 12/22/2011, we ask that you kindly remove the past due charges.  No tangible service was provided to the phone (ending in 4461) anyway between late summer 2011 and 2/6/2012 and that can be verified by your records.

You got us on a technicality for a phone that wasn't even in use. 

We hope that you will kindly re-consider the situation with these facts in mind and forward a revised bill to 12/22/2011 for us to pay and consider this matter closed.

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Consumerproduchondria. . .

. . .  may well be the malady from which I suffer. . .I am a consumerproduchondriac. . .

 . . . a disease that is spread through the saliva of blututhious devisus (pictured above) when injected, unbeknownst to you, into your ear canal. Symptoms of the disease include the inability to make telephone contact with the person that you contact most, using the voice command feature.  All functions famously until the voice tells you, "calling mobile 1" and then nothing happens.

Consumerproduchondria can also be contracted through other consumer products, as I well know, and manifests itself in that the consumer product (or some specific function thereof) will, for some odd reason, work.

You know that it is consumerproduchondria specifically when you scour the manual that accompanies your product at purchase, and there is mention of nothing remotely resembling your situation to be found.  Identification of the disease becomes confirmed when you speak to a real customer service representative and they say, "I've never heard of that before."

The only remedy to this debilitating condition is a conscientious manufacturer with sympathetic customer service reps who will happily replace your item a little or no cost to you.  If you cannot locate the remedy at your local pharmacy, take two aspirin and call me in the morning.

 
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To my former. . .

. . .  cell phone provider who wants to stick me with any nickel and dime bill they can now that I have terminated my account. . . .

Though I terminated my account on 11/13/2011, I received invoices for "Monthly Service Charges" for the period 11/11/2011 - 12/10/2011 and 12/11/2011 - 1/10/2012 during which I was provided service for only the period 11/11/2011 through 11/13/2011 on four of the five phones under this family plan.  (The fifth phone had been dormant since July 2011 since my son had to contract an alternative provider as required by his new employer.)

I spoke to several of your customer service reps on 12/22/2011 culminating in my request to have the supervisor (Ram) call me, as he was unavailable and I had an appointment.  Ram did not return my call that day or afterward.

In addition, no customer service rep reminded or informed me on 12/22/2011 that the fifth  phone in the plan (mentioned above) must be cancelled, a courtesy, and I would hope responsibility of customer service under such circumstances.

I spoke again to customer service on 2/6/2012 at which time I was finally advised to cancel the fifth phone, which I did.

I am writing to assure you that I will pay you for service provided to me.  I always paid invoices in a timely manner and did, in fact, receive very good service (as well as customer service when sought) from your firm during my contract.  I am very disheartened though, at the uncooperative attitude I have received from your customer service department now that my account has been terminated.

In an effort to exhibit my good faith and hope that we can arrive at an agreement, I am enclosing a check for $14.79 which I presume will cover the period for which you did provide service (a portion of the the invoice for 11/11/2011 - 12/10/2011) up to the date That I terminated the account- 11/13/2011.  [$147.90 for 30 days, pro-rated to cover 3 days]

I believe this is more than fair and correct and I do hope to receive confirmation from you of your agreement soon.

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