Though I terminated my account on 11/13/2011, I received invoices for "Monthly Service Charges" for the period 11/11/2011 - 12/10/2011 and 12/11/2011 - 1/10/2012 during which I was provided service for only the period 11/11/2011 through 11/13/2011 on four of the five phones under this family plan. (The fifth phone had been dormant since July 2011 since my son had to contract an alternative provider as required by his new employer.)
I spoke to several of your customer service reps on 12/22/2011 culminating in my request to have the supervisor (Ram) call me, as he was unavailable and I had an appointment. Ram did not return my call that day or afterward.
In addition, no customer service rep reminded or informed me on 12/22/2011 that the fifth phone in the plan (mentioned above) must be cancelled, a courtesy, and I would hope responsibility of customer service under such circumstances.
I spoke again to customer service on 2/6/2012 at which time I was finally advised to cancel the fifth phone, which I did.
I am writing to assure you that I will pay you for service provided to me. I always paid invoices in a timely manner and did, in fact, receive very good service (as well as customer service when sought) from your firm during my contract. I am very disheartened though, at the uncooperative attitude I have received from your customer service department now that my account has been terminated.
In an effort to exhibit my good faith and hope that we can arrive at an agreement, I am enclosing a check for $14.79 which I presume will cover the period for which you did provide service (a portion of the the invoice for 11/11/2011 - 12/10/2011) up to the date That I terminated the account- 11/13/2011. [$147.90 for 30 days, pro-rated to cover 3 days]
I believe this is more than fair and correct and I do hope to receive confirmation from you of your agreement soon.
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