So this is where I stand . . .

. . . in my dispute. . .

We received your letter dated 2/16/2012 on Saturday, 3/3/2012 and we're sorry to hear that your firm is unwilling to consider the position of a former good customer who could be a returning customer.

We talked with several 'Customer Service' representatives on 12/22/2011, were told and realized what we had done wrong not canceling the remaining inactive phone and thought it was settled.  Then we got another bill which prompted another letter from us and a response from you dated 2/2/2012 that stated, in part, "Unfortunately, our Customer Relations team does not handle account cancellations."  That was a surprise!  Why didn't they tell us that on December 22nd?  

We called again on 2/6/2012 and spoke with several more ‘Customer Service’ representatives and that was when someone did take the initiative to transfer us to the Customer Care Department to formally cancel the last phone.

While we would like to have the one remaining phone cancelled at the same time we transferred the other phones, we are willing to pay the charges due on that last remaining inactive telephone up to 12/22/2011. Also, since this issue has been in dispute since 12/22/2011, we ask that you kindly remove the past due charges.  No tangible service was provided to the phone (ending in 4461) anyway between late summer 2011 and 2/6/2012 and that can be verified by your records.

You got us on a technicality for a phone that wasn't even in use. 

We hope that you will kindly re-consider the situation with these facts in mind and forward a revised bill to 12/22/2011 for us to pay and consider this matter closed.

What do YOU think?
http://www.rayjozwiak.com/guestbook.html

 
Download your
very own copy of
ANOTHER SHOT
by Ray Jozwiak

Please Visit
http://www.rayjozwiak.com

Tweet

To my former. . .

. . .  cell phone provider who wants to stick me with any nickel and dime bill they can now that I have terminated my account. . . .

Though I terminated my account on 11/13/2011, I received invoices for "Monthly Service Charges" for the period 11/11/2011 - 12/10/2011 and 12/11/2011 - 1/10/2012 during which I was provided service for only the period 11/11/2011 through 11/13/2011 on four of the five phones under this family plan.  (The fifth phone had been dormant since July 2011 since my son had to contract an alternative provider as required by his new employer.)

I spoke to several of your customer service reps on 12/22/2011 culminating in my request to have the supervisor (Ram) call me, as he was unavailable and I had an appointment.  Ram did not return my call that day or afterward.

In addition, no customer service rep reminded or informed me on 12/22/2011 that the fifth  phone in the plan (mentioned above) must be cancelled, a courtesy, and I would hope responsibility of customer service under such circumstances.

I spoke again to customer service on 2/6/2012 at which time I was finally advised to cancel the fifth phone, which I did.

I am writing to assure you that I will pay you for service provided to me.  I always paid invoices in a timely manner and did, in fact, receive very good service (as well as customer service when sought) from your firm during my contract.  I am very disheartened though, at the uncooperative attitude I have received from your customer service department now that my account has been terminated.

In an effort to exhibit my good faith and hope that we can arrive at an agreement, I am enclosing a check for $14.79 which I presume will cover the period for which you did provide service (a portion of the the invoice for 11/11/2011 - 12/10/2011) up to the date That I terminated the account- 11/13/2011.  [$147.90 for 30 days, pro-rated to cover 3 days]

I believe this is more than fair and correct and I do hope to receive confirmation from you of your agreement soon.

What do YOU think?
http://www.rayjozwiak.com/guestbook.html

 
Download your
very own copy of
ANOTHER SHOT
by Ray Jozwiak

Please Visit
http://www.rayjozwiak.com

Tweet

Makes one feel powerless. . .

. . . doesn't it? 

(from http://www.digitaljournal.com/article/317046#ixzz1iKPl65rD )

". . . CNN reports Barack Obama "reluctantly signed a defense authorization bill, saying he was concerned about some in Congress who want to restrict options used by counterterrorism officials." Even before the bill was signed by Obama, there were mixed feelings on NDAA. The bill only has a 2 percent approval rating on a poll conducted by OpenCongress.com. Only 8 people support the bill out of 395 voters. Another poll, of 397 people, conducted by PopVox gives the bill a 9 percent approval rating. One of the more controversial aspects of the bill involves the ability for the president to detain United States' citizens. According to The International Business Times, "The bill affirms and codifies the U.S. President's authority to indefinitely detain in military custody anyone, including U.S. citizens, suspected of terrorism or supporting terrorists." In a statement released after the signing of the bill, Obama says, "I want to clarify that my Administration will not authorize the indefinite military detention without trial of American citizens. Indeed, I believe that doing so would break with our most important traditions and values as a Nation." Even though Obama signed the bill he does not agree with everything that's included in the bill. "I have signed this bill despite having serious reservations with certain provisions that regulate the detention, interrogation, and prosecution of suspected terrorists," Obama said. CBS news reports, "If Mr. Obama violates any of the provisions in the bill, Congress could challenge the White House in court, which would have the final say in any dispute." The $662 billion bill also includes tough sanctions against Iran over its nuclear program and allocates money for the military. NDAA was sponsored by Howard McKeon Republican Representative from California. The bill was introduced on April 13th.

What do YOU think?
http://www.rayjozwiak.com/guestbook.html


Download your
very own copy of
ANOTHER SHOT
by Ray Jozwiak

Please Visit
http://www.rayjozwiak.com

Tweet


Top Stories