Tuesday, May 5, 2015

A Caring . . .

. . . executive . . . a rarity?


(from http://www.npr.org/2015/04/30/403257223/health-insurer-aetna-raises-wages-for-lowest-paid-workers-to-16-an-hour)
". . . Aetna. . . raised the pay of its low-wage workers to $16 an hour this month. Aetna's CEO Mark Bertolini says he believes the raise could largely pay for itself by making workers more productive.
The pay raise will affect 5,700 of Aetna's lowest-paid workers, including those like Kally Dunn at its call center in Fresno, Calif. The veteran employee teaches newcomers how to handle calls, sometimes from irate customers who can't make sense of what's covered and what's not. . . "Finance can be one of the main stresses in people's lives," he (an Aetna employee) says. "And when you can pull some relief away from that stress, I definitely think it makes for — you know, a happy employee is a productive employee."  Bertolini in convinced that's true. . . As Bertolini and his executive team worked to understand what challenges their low-wage workers face, they discovered that to make ends meet many were on public assistance, such as food stamps, or Medicaid for their children. Bertolini says he was taken aback shocked "that we as a thriving organization, as a successful company, a Fortune 100 company, should have people that were living like that among the ranks of our employees." . . .








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