At this time, please allow us to remind you that the final balance remaining due on your rental is past due. Per the terms of your Guest License Agreement, full payment is required 60 (sixty) days prior to your arrival and access to the vacation rental cannot be provided until this balance is paid in full. Please see the attached document for the details of the vacation rental to which this pertains.
If you feel our records are incorrect, to make your payment by credit card, or if we can be of any additional help while you plan your stay, please contact our office immediately. We are happy to assist in any way we can!
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Did you look at the last page of the contract that we signed, dated and scanned via email?
At the very bottom of page 6 you will find the following statement: If you would like your final balance charged to the same credit card used to secure your reservation on the due date, please sign here. My signature follows that statement.
Surely you have the same information. And if so, why are you sending us this email advising the balance is overdue??? Why didn't you bill the balance to the credit card you have on file per the lease agreement???
This is aggravating. We don't understand why you offer the option to bill the balance when due and then not note your records.
We gave you permission to bill the balance to the credit card. Call me if we are misunderstanding the process.
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Why not instead, change the statement to read, "If you would like your final balance charged to the same credit card used to secure your reservation on the due date, and would like to receive a nasty email from us shortly after the balance is due, please sign here." That would be more accurate.
What do you think?
Tell me at
http://www.rayjozwiak.com/guestbook.html
OHO's "Ocean City Ditty," the CD single is now available at http://www.cdbaby.com/cd/oho4
(and, if you're in town, at Trax On Wax on Frederick Rd. in Catonsville, MD) OHO is Jay Graboski, David Reeve and Ray Jozwiak.
My latest solo release, '2014' of original, instrumental piano music, can be downloaded digitally at:
(or you can copy-and-paste this URL directly to
your browser: http://www.cdbaby.com/cd/rayjozwiak4)
Also, be sure to visit:
http://www.rayjozwiak.com
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